FAQ

I'm new to the world of nootropics, where should I start?

 

Our  All-In-One Stack is the perfect place to get started. It includes all the necessary nootropic products to help you reach your cognitive enhancement goals in one convenient stack.  Increase your baseline cognition with Neuro Day, use Neuro Night to enhance your sleeping patterns and take Neuro Boost as needed for extra energy and motivation. For alternative product suggestions specific to your needs, please feel free to contact us.

 

How do I place and pay for an order?


1) Placing your order 

Once you've decided on the products you wish to purchase, click the "ADD TO CART" button on each of their respective product pages. Your cart will display in the top, right-hand corner of your screen (or by clicking on the small cart logo in the top right corner at any given time). When you are satisfied with your selection, simply click the "GO TO CART" button to proceed. If everything looks in order, check the terms and conditions box and click the "CHECKOUT" button. Once you have reached the checkout area, all you need to do is enter your delivery details and select your shipping / payment methods by following the on-screen prompts to complete your order. It's that simple. If you don't come right, no need to worry. Simply e-mail us your order details to  info@neuroactive.co.za, listing the items you wish to purchase with your full delivery address and we will gladly assist in creating the order for you.

 

2) Paying for your order 

We have two secure payment methods available on the website that you can choose from during the final step of the checkout process, these include:

  • Online Card Payment via  Paygate
  • Manual EFT / Bank Deposit with Proof of Payment

*Proof of Payment for Manual EFT / Bank Deposit orders are to be sent to us within three working days, or the order will be removed from our system.


What shipping methods are there and how long will it take?


1) Shipping methods

We have a variety of ultra reliable shipping methods available on the website that you can choose from during the second step of the checkout process, these include:

  • Overnight | Door-to-Door Courier (Outlying Areas May Take Longer Orders placed and paid by 14h00) - R99
  • 1-3 Day |  Door-to-Door Courier (Major City Centres Only - Orders placed and paid by 13h00) - R39
  • 1-3 Day | Postnet-to-Postnet (Sent To Nearest Postnet Branch - Orders placed and paid by 14h00) - R99
  • FREE SHIPPING TO MAIN CITIES - For orders over R400

 

2) How long will it take

Once your order is placed and paid for, it is packaged and leaves our office upon the next available courier collection run, this takes place around 13h00 and 14h00 every afternoon  (excluding weekends and public holidays).Once your package has been collected by the courier you will receive a shipping confirmation e-mail from us and you will receive your order after 1-4 working days to the shipping address that you specified.

The exact amount of days will vary depending on 1)  the shipping method you selected 2) whether your order was placed and paid for within the stated cut-off time and 3) how far your delivery address is situated from a major city centre. You can also track your parcel at any time on Aramex's tracking page or  Fastway's tracking page with the number provided in your shipping confirmation e-mail. If there are no tracking results showing, it means that the order hasn't registered on the courier's scanning system yet.


Are nootropics safe and have yours been tested?


Nootropics are safe by its very definition, to be considered a nootropic a compound must have very little side-effects and actually be healthy for the brain (see this  infographic). In addition, most cognitive enhancers have been found to be thoroughly safe in human clinical trials. Nootropics can also be used together, and some actually work better in combination (this is called stacking).

Having said that, the decision whether or not to take any particular nootropic or dietary supplement should be made based on consultation with a knowledgeable doctor, thorough independent research, and weighed against your own personal risk to reward ratio.

Yes all of our powders have been HPLC lab tested to be above 99% purity. They are also  pharmaceutical grade and conform to strict international quality standards. You will find the COAs (Certificates of Analysis) in the product images on the respective product pages.


What are the suggested dosages?


Dosage instructions for our formulation products can be found on the labels. For the nootropic powders & RC's we do not supply dosage information as they are intended for research use. However, there are tons of information about nootropics and cognitive enhancers online and we encourage you to do some research. White scoop measurements can be found here and blue micro scoop measurements here.

 

How soon will I notice results?

 

For some products you will start noticing results right away, while others may take up to two weeks of continuous use to reach full effect. It is important to have a clear idea of what you are hoping to achieve with nootropic supplementation; to keep in mind what the product's main function is (as these can be specific such as memory, focus, mood or energy); and to keep your expectations realistic - if you've seen the movie Limitless, that's not exactly how things work.

Our formulation products (Neuro Day, Neuro Night, Neuro Boost, Neuro Mind and NeuroActive Instant) are modeled against the most effective international cognition enhancing supplements; and they work very well for the majority of customers as can be seen from the product reviews.

For the nootropic powders & RC's on our website, it is worth mentioning that they are not "our" products in the sense that we invented or created them. They are international standard, pharmaceutical grade nootropic compounds intended for research use, and we encourage you to research them online.