Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

By using this website, you agree to these terms and conditions and that all customers must be at least 18 years of age to purchase our products.

Information available on NeuroActive (PRIME HEALTH HOLDINGS Pty Ltd) is to the best of our knowledge and is not intended to replace the advice of a qualified medical practitioner. Nootropic products sold on this website are sold strictly for research purposes and are not intended diagnose, treat, cure or prevent any disease. 

1. Detailed description of goods and/or services

NeuroActiveis a business in the online self-optimisation industry that trades in self-optimisation supplements and products.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email.

3. Export Restriction 

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by NeuroActive is subject to availability. In cases of unavailability, NeuroActive will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy policy

NeuroActiveshall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the NeuroActive bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for NeuroActive via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by NeuroActive separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

NeuroActivetakes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and

NeuroActive chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 2, Sandton Commercial Village, 46 15th Street, Eastgate, Sandton, 2090.

12. Variation

NeuroActive may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by a private company based in South Africa trading as NeuroActive and with registration number 2018/393752/07 and Tristan van Moerkerken (Director).

14. NeuroActive contact details

Company Physical Address: Unit 2, Sandton Commercial Village, 46 15th Street, Eastgate, Sandton, 2090.

Email: info@neuroactive.co.za

Telephone: 0615820219

Website: www.neuroactive.co.za